Bennett Brown – Hotelier (Maderas Village) & Tech Developer (Pitaya)
If you were in and around NYC or LA five years ago, every plugged-in person you knew was discussing a little boutique hotel in Nicaragua called Maderas Village. No, this wasn’t a splashy five-star property with huge ad budgets to match. It was just that good of a place that people couldn’t help but share its magic. On our first (of a few) visits in 2015, we met one of the partners behind its word-of-mouth success, Bennett Brown. Originally from Toronto, he left a successful real estate career in the big city to move to a tiny, undeveloped beach town in Nicaragua. There, he helped build Maderas Village, and the pop-up boutique hotel that followed, Bayhouse.
When we met, we bonded over a shared love of adventure travel and a desire to challenge the status quo of the industry. Since then, we’ve founded Safara, and Bennett is now the CEO of tech company Pitaya, developing a new hospitality experience platform for boutique hotels. As an amazing hotelier and dedicated traveler – he recently spent a couple of months living in Lisbon, and before that, did a stint in Joshua Tree – his travel tips are always worth taking note of.
Part of our Insiders series, this is your window into the worlds of the coolest people in Safara’s network. These are the contacts we’d hit up for travel inspiration, whether it’s a hotel recommendation, a new track for our in-transit playlist, the best mini-products to pack, or just to daydream about where we’d open a boutique island hotel (this changes with each Insider guide we read – we’re easily and happily influenced).
Read on for travel inspiration from Bennett Brown.
What hotel room design element can you not live without?
I hate to say it, but reliable internet and wifi. A solid internet connection is just so critical today, and so many hotels fail to get this right. Few things will frustrate people more than unreliable technology.
Did you always want to work in the travel/hospitality industry?
It really hadn’t crossed my mind until I arrived at Maderas Village in Nicaragua. I was traveling through Latin America and stopped in to visit an old family friend, Matt Dickinson (Dickie), who had co-founded the hotel.
What really captivated me was their philosophy around how to deliver an incredible guest experience. That was the first time the term ‘hospitality’ really connected with me. It kind of sounds crazy, but very few hospitality companies actually bring people together.
I knew Dickie was on to something as I had never experienced a place like that before in all my travels. I felt I had to figure out what they were doing differently that the industry seemed to have missed. So, I decided to stay longer and make myself indispensable.
Name three songs on your travel playlist?
Inside Out, by Spoon. Got to Give it Up, by Marvin Gay. And Heroes, by David Bowie.
Who is your dream “co-pilot” or travel partne?
I suppose I would have to say Steve McQueen: he is a really fascinating individual, and seems like someone who would always be up for an adventure to unique destinations.
If you’re going to a new place, and your friends have not been there, what do you consult for advice?
I usually look to a few sources, such as A Hotel Life or Design Hotels, as they have a solid collection of curated properties around the world. From there, I find a few properties that match the vibe I am looking for, and then dig into their socials. There are generally some solid gems to explore – cafes, music venues, galleries or great eats.
Best travel advice you’ve ever received?
The best advice I have heard was to just ‘say yes’. I was at a talk given by Richard Branson and the CEO of ING in Toronto years ago, and a lot of their focus had been on the idea of ‘just saying yes’ as often as possible, as it leads to unexpected outcomes. It made a lot of sense, and I would have to credit that advice for leading me to some of the most fascinating ventures over the years.
Anxiety and burn out are big topics these days. How do you combat them, and how does travel help?
I passively manage my stress by ensuring those I share my time with both personally and in business have a calming presence and positive outlook. I have found that even the most stressful situations seem much more manageable with calm and positive people at your side.
However, while traveling I look to enjoy the unique environments each country offers. Whether that is surfing, climbing, snowboarding or even enjoying a coffee in a park and watching the world go by.
Travel can be about the little luxuries, like an amazing cup of coffee. Where was the best one you’ve had?
There was this little café in Rome called The Hybris Art Gallery, which has sadly now closed. It had an amazing atmosphere, great music, and welcoming staff. I am not even certain the coffee was truly the best, but in that moment it didn’t much matter, as it was all perfect.
Beach, city or mountains?
Beach.
Alone or with someone else?
Share the experience.
Is in-flight wifi a good idea?
Yes!
Lost luggage, or lost phone?
Luggage.
Airplane food?
Yes.
Fantasy mini bar/fridge item?
Reese’s peanut butter cups.
Favorite travel app?
Porter & Sail.
Window or aisle?
Window, it’s the best part of flying.